This is the little apartment we rented through Airbnb for the second part of our New York trip. Lovely yes, but illegal. It is illegal to put your apartment on Airbnb in New York, you can still rent out a room in your apartment, but the entire apartment is illegal.
So why was this apartment still on Airbnb, we are still waiting for an answer to that question.
I did smell a rat when “Heidi/Christina ” asked that if we ran into her neighbours we’d say we were old friends visiting from Australia.
We have had very happy experiences with Airbnb, but this apartment became a lesson in how airbnb deals with complaints.
Another smelly rat or something nastier was when “Heidi/Christina “said oh ” please keep the lid of the toilet down when flushing, it is so powerful it floods the bathroom!!”
But the thing that tipped us over the edge. We had some friends come for dinner one night, but the stove wouldn’t work, our friend said oh its probably turned off at the main. We turned it on, cooked dinner and then were all almost overcome with gas…because even tho the stove was turned off the the gas still leaked. So dangerous.
When you complain to Airbnb, it is by rote, via email and modular they leave no room for personal contact they don’t want to talk to you.
Nor did Airbnb respond to our concern that the apartment was incredibly dangerous.
This seems to be the same issues that people have when complaining to Uber. They have a system that only responds with automated responses.
The images on the site also said ‘”Verified” but were very misleading….a very small apartment was made to look like a loft..
MAYBE I SHOULD HAVE TAKEN THE SKULLS SCATTERED AROUND THE APARTMENT AS SOME SORT OF WARNING.
“Heidi/Christina’s response to our concerns and complaints was to offer us a very small refund in return for a positive review. Undermining the very element -“TRUST”- that Airbnb relies on!
We spent a great deal of time trying to inform Airbnb about the real dangers of this apartment but their response ,in the end, was just a proforma email!
I’d love to know if anyone else has had an issue trying to get through to a human on Airbnb?
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